Carrier Manager - Americas
About Swap
Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience.
Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence.
At Swap, we’re building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works.
Key responsibilities
Own strategic and operational carrier relationships across the Americas portfolio
Lead negotiations on rates, surcharges, service commitments, and contract terms
Run quarterly business reviews and regular carrier-performance reviews
Monitor service, transit, and cost performance across key lanes and merchants
Lead major carrier escalations and drive corrective action
Support Sales and Account Management on complex merchant opportunities
Recommend routing, carrier, and commercial changes based on performance and economics
Build disciplined internal reporting on carrier health and risk
Work closely with Operations, Product, and Finance on carrier-linked issues and decisions
Candidate profile
7–12 years in carrier management, parcel, cross-border logistics, or related fields
Experience with FedEx, UPS, DHL, or comparable carrier and ecommerce infrastructure businesses
Strong negotiation capability
Strong analytical judgement
Able to operate credibly with carriers, commercial teams, and senior leadership
This role is intended to remove carrier firefighting from the VP layer and create real commercial ownership of carrier performance across the Americas.
Benefits:
Competitive base salary
Stock options in a high-growth startup
Competitive PTO with public holidays additional (and your birthday off!)
Pension contributions
Private health
Gym and wellness benefits
Mental health benefits
Quarterly team offsite budget
Thursday happy hour
Breakfast Mondays
Diversity & Equal Opportunities:
We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.
