It Support Engineer
About Us
inforcer is one of the fastest growing technology organisations in the world and a leading provider of cutting-edge cybersecurity and AI solutions to support to the SMB market. We provide MSPs (Managed Service Providers) with the fundamental technology they need to manage and secure Microsoft 365 at scale and deliver AI services. Our mission is to be inforced in every MSP!
About the Role
We are seeking a talented and motivated IT Support Engineer to join our team. In this role, you will be responsible for working closely with teams across the business to ensure the reliability, security, and performance of our IT systems. If this sound like you, we’d love to hear from you.
What you’ll be doing
Manage IT procurement, including ordering laptops, accessories, and software licenses
Set up and configure business equipment, ensuring secure and efficient access to essential tools
Maintain an accurate inventory of IT assets and licenses
Provide first-line triage and resolution of incidents and service requests via ticketing system, phone, and walk-ups
Run day-to-day IT operations, including system monitoring, patching, and updates
Deliver basic security awareness training and guidance to users
Maintain accurate ticket notes and contribute to the knowledge base
Collaborate with Engineering and other teams to ensure seamless systems integration
Support joiners, movers, and leavers, including device setup and basic user lifecycle tasks
Contribute to IT projects and help shape future systems and infrastructure improvements
Administer Microsoft Entra ID, including password resets, account unlocks, MFA resets, and day-to-day account support
Troubleshoot and repair hardware including laptops, desktops, monitors, docking stations, peripherals, and meeting room AV
Build, image, and deploy devices for new starters
Escalate issues to 2nd and 3rd line support with clear, well-documented handovers
Support users across global time zones where required, with occasional flexibility on hours
What We Can Offer You
Steep Learning curve: We believe people leave organisations when learning stops. We promise a steep and continuous learning curve to both challenge and develop our people. You are responsible for your own learning, but you’ll be surrounded by exceptional people and strong enablement, if you choose to lean into it, in an environment where it’s safe to make mistakes, try new things, and improve.
Real impact: We operate in a high-trust and autonomous environment where you can make a real impact and difference in your role and across the company.
Transparency and Honesty: We believe honest and clear communication creates a highly collaborative culture. It gives you the “why” we make decisions and allows you to effectively make your own. We won’t pull the wool over your eyes, we are a fast-growing start-up that comes with its own unique challenges, but we all work hard to solve them, together, as a team.
A+ Global Team: Our people power every part of our business, and we look for individuals who bring genuine passion to their role and operate at their very best. A-players thrive when surrounded by other A-players. Our level of growth and rate of change can be hard work and challenging, but you’ll be surrounded with exceptional people that are always happy to help.
Regular Team Socials: We celebrate our team, our milestones, promotions and achievements with social events every month.
Employee Recognition: Programs to recognise and reward our top contributors for their achievements and efforts. We live our company values every day and reward those people who embody them.
Skills We Need for This Role
1 to 3 years of experience in a 1st line or desk-side support role
Strong working knowledge of configuring laptops, managing software licenses, and supporting business-critical tools
Strong Windows 10 and 11 troubleshooting skills
Familiarity with IT procurement processes and asset lifecycle management
Experience with Microsoft Entra ID or Azure AD for day-to-day account administration
Strong customer service skills with a calm, methodical approach to support
Understanding of security basics, including identity verification before account changes, phishing awareness, and data handling
Excellent problem-solving skills and attention to detail
Clear and professional communication skills, with the ability to support users across all levels of the business
Experience with Microsoft 365 administration and collaboration tools
Ability to manage multiple tasks and priorities, meet deadlines, and maintain high standards of documentation
A proactive mindset with a willingness to learn and contribute to continuous improvement
Inforcer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
