Field Service Specialist
About Us
Harmattan AI is a next-generation defense prime building autonomous and scalable defense systems. Following the close of a $200M Series B, valuing the company at $1.4 billion, we are expanding our teams and capabilities to deliver mission-critical systems to allied forces.
Our work is guided by clear values: building technologies with real-world impact, pursuing excellence in everything we do, setting ambitious goals, and taking on the hardest technical challenges. We operate in a demanding environment where rigor, ownership, and execution are expected.
About the Role
As Field Service Specialist, you keep the organisation's deployed technical systems operational in the field. You perform preventive and corrective maintenance, on-site diagnostics, and repairs at customer sites — and support customer operators toward day-to-day autonomy. This is a hands-on, field-based maintenance and sustainment role, distinct from system design or installation: you are a maintainer, focused on equipment uptime and performance.
The team includes both first-level maintenance specialists and at least one senior, depot-repair-capable specialist able to handle component and sub-assembly-level repair. We are hiring across this seniority range.
Responsibilities
Preventive Maintenance: Carry out scheduled checks and servicing to maintain equipment at peak operational readiness.
Corrective Maintenance & Repair: Diagnose faults and perform repairs on hardware and system components; replace consumables and serviceable parts; return systems to service.
First-Level Diagnostics: Identify and resolve common issues on-site; escalate more complex faults through the defined support path.
Depot-Level Repair (senior profile): Perform deeper component and sub-assembly-level repair and standard exchange at the supporting repair facility.
Spares & Sustainment: Manage and track the spare-parts pool; monitor consumption and feed reliability and failure-trend data back to support and engineering teams.
Operator Enablement: Support customer operators on-site and contribute to building their autonomy in routine operation and first-level maintenance.
Documentation: Maintain up-to-date maintenance records and structured field reports.
Candidate Requirements
Hands-on technical maintenance experience on complex electromechanical and/or electronic systems.
Practical skills in fault diagnosis, repair, component replacement, and return-to-service procedures.
Comfortable operating across both hardware servicing and basic software/system operations — running diagnostics, configuration checks, applying updates under guidance.
Ability to read technical documentation, schematics, and maintenance procedures.
Field temperament: autonomous in remote environments, procedurally rigorous, strong safety mindset in professional and safety-critical operational settings.
Comfortable with regular travel to customer sites — field mobility is core to this role.
Ability to meet professional standards and confidentiality obligations required.
Proficiency in English mandatory; French and Arabic are a plus.
Nice to Have
Technical systems or specialised equipment maintenance experience.
Electronics or board/sub-assembly-level repair skills (particularly relevant for senior, depot-capable profile).
Prior technical maintenance or field service background in complex environments.
Experience supporting and training end-users on complex systems.
We look forward to hearing how you can help shape the future of autonomous defense systems at Harmattan AI.
